Cancellation/Rescheduling Policy

CANCELLATION AND RESCHEDULING POLICY

Our goal is to provide high-quality health care to all our patients in a timely manner. No-shows, late arrivals, and last-minute cancellations not only affect our practitioners but also limit access for other patients. Please take a moment to review our policy regarding missed appointments.

APPOINTMENT CANCELLATION / RESCHEDULING
When you book an appointment, you are reserving time on our calendar that is no longer available to others. We understand that unexpected situations can arise. If you need to cancel or reschedule your appointment, please contact the clinic at 09-929 3631 as soon as possible to make the necessary adjustments. This allows us to accommodate others who may be waiting for an appointment.

HOW TO CANCEL YOUR APPOINTMENT
Our appointments are in high demand. To avoid a cancellation fee and to help us serve other patients, we require at least 48 hours’ notice for any cancellation or rescheduling. If you are unable to reach us directly, you may leave a detailed voicemail, and we will return your call as soon as possible.

LATE CANCELLATIONS / NO-SHOWS
Cancellations or rescheduling made with less than 48 hours’ notice will incur a cancellation fee. This applies especially to weekend and after-hours appointments.

Late cancellations (less than 48 hours’ notice): incur 50% of a standard 1-hour treatment.

No-shows (missed appointments without prior notice): will be charged the full cost of a standard 1-hour treatment.

Subsequent bookings will not be confirmed until outstanding cancellation fees are paid.

EXCEPTION FOR MEDICAL REASONS
If your cancellation or rescheduling is due to illness or a medical condition, the cancellation fee may be waived upon presentation of a valid medical certificate. Please inform our staff at the time of cancellation if this applies to you.